In the last few years I have ordered good from the house of frazer, diffusers in glass bottles. First delivery they were smashed, and leaked all over Hermes delivery car. I refused to accept this, it was just wrapped in bobble wrap and then in black bag, so go figure. Second time, again the packaging was very poor, and some of the bottles had leaked. Small amount. Third time I ordered well over £50 of diffusers, had a message the were on their way. I waited for days, had a message from Hermes there was a problem and they would deliver in 24 hours, I waited a week, no delivery. Contacted House of Frazer, and to be honest I don’t know in what country I finished up but the email I received was obviously not read properly. I then was informed that the parcel was lost and the goods that I had ordered weren’t available any more, only the small set of diffusers. Although they had the diffuser I wanted , but not in a refill, I asked if as a goodwill they would replace this with those, I wouldn’t have minded paying the extra, but I don’t think the person who read the email understood what I wanted. Communication from them is terrible. I won’t be ordering from them any more, it used to be a good , but now I’d say don’t bother, it’s gone down the drain.. And I’m being kind here. Terrible communication, terrible packaging, and awful delivery..so don’t bother.