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Lucy Stafford
4/5 items arrived in one package with no delivery note to send them back with. 1/5 items arrived with a delivery note. Un able to contact customer services due to not having a telephone number displayed on their website. After eventually finding a contact number, I get placed on hold and then get cut off. Tried speaking to someone online to just be sent a generic reply which has no relevance to my query. Able to take back to store but will only be given an exchange or credit note! Very poor service. Will not make anymore online purchases again. Especially as I was charged for delivery despite my items costing £200!
3 years ago
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House Of Fraser has a 3.0 average rating from 7,489 reviews

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