House of Fraser needs to do free returns like many of its competitors in the retail industry today. As the cost of returning something can be expensive for the customer. I’d like this to happen as it would provide online buyers with more cost efficient confidence when buying something from your online store. That’s why you received 2 out of 5 stars today. Also I’m not a fan of how you’re stores have become in the last year. There’s too many cheaper brands on offer in fact half of your stock in store has now become sports direct. People have been shopping at house of Fraser for years. & they expect quality clothing not cheap rubbish from sports direct. I feel as if house of Frasers name has been neglected. Since it was taken over almost two years ago. Shopping in store now will never be the same as it once was.