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Anonymous
Don’t shop there. Horrendous customer service in store when trying to return items. When I purchased items we were advised we couldn’t try on In store. I was told that day 28 day returns policy but when I went back to return items they advised 14 days. When I questioned this I was told I’m lucky to be able to return at all, that they don’t have to take returns, that they can’t tell every customer in the store what their policy is etc (even though I didn’t ask them to) the staff were very rude and embarrassing shouting at me in front of other customers. In all my years I’ve never had any retail store speak to me so badly. Totally awful and will never return to that store again.
3 years ago
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House Of Fraser has a 3.0 average rating from 7,489 reviews

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