I have been told that your retail price and store price may differ when I queried the issue I have faced below but this is simply not good enough because the price on the website should have clearly stated that it applies to website prices only . Please read the issue below and escalate this. I am a collector of the Biba range of homeward specifically the Deco Peacock and manhattan crockery . Today I needed to replace a teapot so I yesterday I called your Reading branch to check that they had the item code and they said they did . They put the item on reserve for me and I sent my husband to go collect it as well as buy any other items of the Biba Manhattan and Biba peacock deco ranges as I want spares incase any part of my collection breaks in the future and also I have been told by your staff that the range is clearing out and won't be reordered .  Before my husband left this morning I checked the prices on the app of the manhattan cereal bowl , mugs and side plates and all these were reduced . When he returned he was charged full price for these items with no reduction.  When j called the store they said that the website price is different to that in store . From a customer point of view that is simply not acceptable as house of frasier is one company to me and no where on the details page of the item on the app does this say that this is a online price only . Please see attached the prices as per the app and what I was charged in store  Please rectify for this for me as it is simply unacceptable to me as the consumer. When I called the store they said they were unable to rectify this and that I should email customer services directly.  This is a bad customer experience as there should be clear indication saying that rhe price only applies to online also see my receipt from today where I show the prices I was charged for the items ves and  supporting receipts and screen shots the website price had nothing on it saying that this applied to website only . This is a misleading price display as I physically sent my husband to the store . The responses have been completely unempathic as if it really doesn't matter that thei pricing system is flawed and delivers a terrible overall customer experience