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Anonymous
I ordered 2 pairs of trousers, one sent in the correct size one sent 2 sizes too big. I contacted customer services and they were not very helpful and I ended up with a wasted trip to the store. I then ordered another pair - again the wrong size turned up and this happened a third time!! Very poor service, nobody was interested in helping and just got generic scripted responses each time I complained.
3 years ago
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House Of Fraser has a 3.0 average rating from 7,489 reviews

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