House of Fraser charges on delivery and returns are putting customers off from shopping online. It use to be free on purchases on £50.00 and over and returns use to be free completely. I've recently bought the Hugo Boss Dulca dark Pink dress which arrived badly soiled around the neckline. In HoF return police it said that if items arrived faulty, the return post will be refunded. I've got my refund for dress but NOT for return postage. It is not possible nowadays to call to HoF, in 'contact us' link the telephone number doen't even exist. In overall I am a very disappointed with services and postage and return fees and also, with the quality control and checking on the items before it dispatched to the buyer! All said above is not appealing to me as a customer!