I was very disappointed with how my order was dealt with . I made a purchase just over one week ago, I was awaiting the confirmation email to say it was ready to pick up , as I had not heard I popped in just on the off chance . This was to my local Telford store .. the young lady was polite and went to check and came back out with my parcel . The lady said that my parcel had been dispatched over two parcels and wasn’t sure that I was able to collect one without the other . A member of management was called who was quite abrupt towards me and told me I needed to wait for the other parcel before collection . At that point no mention of help to chase this for me or give any advice as my order was over 120.00 and I had been charged but without receiving any goods. The following morning I receive an email to say my order was cancelled no reason just a refund was being issued . After two days I check my bank and part refund was issued if 52.00 …. the rest I am still waiting on over three days later . I’m so disappointed and annoyed as to the way I have been left with no order and only a partial refund . I have a loyalty card as I regularly order with house of Fraser but I don’t think I will be in future .