I ordered a hat which arrived crushed. It was packed in a flimsy plastic bag, so not surprisingly it was damaged when I received it. I have sent two emails regarding my purchase and requesting reimbursement of my postage costs which I feel under these circumstances would be the LEAST they should do. I've had no refund, no apology, no acknowledgement or reply. APPALLING SERVICE all round!
3 years ago
House Of Fraser has a
3.0
average rating
from
7,489
reviews
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