Was sent boots, not packaged appropriately and in incorrect brand box and still with a security tag on! Having paid £5 delivery to then be told by customer services to go into a store to sort it out, they then closed my complaint. So I still have boots unable to be worn. Worst customer service I’ve ever experienced. As a nurse I can’t be nipping to and from the shops and annoyed that I had treated myself to the boots and extortionate delivery charge. Really upsetting. Won’t buy online from HoF again.
3 years ago
House Of Fraser has a
3.0
average rating
from
7,489
reviews
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