House of fraser guildford staff are a bunch of clowns, dont have a clue about customer service, all look miserable and are rude maybe this is because they are on minimum wage lol. I went in too buy some hugo boss trainers and i was told by this ignorant stupid american thing / woman that they do not have size 11 but would you like size 12, well i had too tell her why the hell would i want a size 12 when i am a size 11 and that is a stupid dumb thing to say and she looked like a size 22 sweaty nasty horrible dumb women, what you want me too walk around with a trainer size bigger than i would normally wear, staff need too be paid less than minimum wage till they learn some manners, apart from that the clothes are half decent. Look at the rest of the reviews they have review of 1 for customer service and house of fraser has done nothing about it. If guildford had other shops for what i want i would not shop in there !!!