Please AVOID at any cost! Spent £90 on the online order and paid for next day delivery, two and a half weeks later still haven't received my order, countless emails sent to customer service, everytime they take forever to respond and not willing to offer sensible solution, appalling service and worse shopping experience of my life! Took them 1 and half week to investigate with Hermes what's happened to my parcel, when they received confirmation from Hermes that my parcel was lost, instead of dispatching new parcel with next day delivery or giving my money back, they just tried to close my case, saying that my issue has been resolved and now 1 week later after 4 emails sent to them, I have zero response, completely ignored by customer service and no way closer to either receiving my parcel or my money back. I feel so angry, frustrated and hustled for £90 out of my account! Please avoid shopping with them at any cost, I don't wish anyone to go through 2 and half weeks of nightmare and stress that I went through!!!! I don't know if I ever going to see my order or my money back. P.S. Don't even try to use their live chat service, contacted them through it, after my parcel was delayed for 2 days, agent on the live chat, replied that they not able to contact Hermes regarding my delayed parcel, that I need to be patient and wait for my parcel, when I ask if there is anyone else can assist me with this, agent replied, there is no one can assist me and he will be ending chat because there is nothing else can be done for me - I was shocked and speechless. I just don't understand how is this possible, that in the current climate, when retail struggles so much to retain customer and business, this company can be so ignorant and provide such a horrific customer experience.