Ladies boots ordered on line. Collected in store. Boots inside box were wrong size despite label on box giving correct size. I discovered this whilst in store and asked for refund as correct size boots no longer available. Every other shop would give a full refund on the spot. Not HoF though! I was offered a credit note, but due to bad reviews I didn't want to risk HoF going out of business before being able to use it. I had to take wrong size boots away with me to re-pack and take to post office. I work full time for NHS and don't have time to make extra trips to return something that HoF should have dealt with (like Next/M&S etc etc). I now have to take time out to do this. I had to pay for instore delivery - again no other shops I use charge for instore delivery. I don't expect to get this back and have to foot the bill for returning the wrong size boots. A friend had same issue a year ago - never got the refund for foowear returned. Considering HoF is having such difficulties they should pay more attention to customer service. I made my order, paid for instore delivery, wrong size boots in box - that's not my problem and should have been dealt with instore at HoF while I was in store. I must admit I was a bit apprehensive ordering anything online from HoF as I feel they are no longer reliable. I will most certainly not order from them again or step inside any of their stores again. The way customers are treated there won't be any stores left. I worked for HoF myself back in the day when customer service was key. RIP HoF