I ordered an outdoor three seater sofa set from HOF costing over £1400. When the order arrived, HOF had sent me a smashed glass table, a plastic chair and a mis-matched pouff. There is no customer service number and I have spent hours on webchat just to be told that another team will look into it. HOF told me to dispose of the smashed glass table myself and after a week they arranged collection for the plastic chair and pouff. HOF are now saying that the courier was unable to collect the plastic chair and pouff despite me having a signed receipt from the courier company confirming that they made the collection. I am still chasing my refund, but no one is progressing this for me. I've never experienced such dreadful customer service - this is fraud and theft. HOUSE OF FRASER - I WANT MY MONEY BACK!