Very bad service by such a big a company. Ordered few items online paid almost £5 for the delivery, received the items but they were not suitable so had to return them. Took them to store at Westfield shopping centre to avoid the delivery charge but paid almost £8 for the parking, when took the items to store they said they can only offer a credit note, returned two items there for a credit note and brought two items back to send by post and get my money back, paid £12 at the post office as the jacket and one pair of shoes was over 3kg, received an email from house of Fraser 5 days later that the items will be amended in my order. 15 days on and no refunds has been sent. Now have to chase them by sending emails etc to receive my money back. Just one order took a lot of my time and energy and pulse the expense. Will never buy from this company again and do NOT recommend it to anyone.