Ordered a christmas tree on line from House of Fraser over a week ago, expecting delivery within 7 days. It hasn't even been dispatched and the status just said ready to ship all week. There is no phone number to ring to talk to someone so had to use webchat. It was half an hour before anyone was available to talk to me. I was told delay is due to an IT problem and it will take up to 3 days for someone in their IT dept to respond. They wont provide a refund because the computer says no. Still waiting for it to be sorted out. Please dont buy anything from this company. Shocking customer service.