I bought a pair of boots which I needed to return at my cost. I did not receive any paperwork for returning them and after trying to contact them for over one hour I gave up!!. I tried the customer service number which cuts you off and also the virtual customer service which does not respond!!. I used to love the HOF but sadly it is not the same now. Customers like myself will not bother to buy online a second time!!. Extremely poor service which makes me wonder how long this company will now last. I would sum up by saying beware of spending your money with this company on line!!. 15th December 2021.