Bought an item in Manchester and I can’t return it in Leeds. You can’t phone customer service, there is no online chat and you can’t email customer service without an order number, so surely someone in store would help! No!. It is in their policies, but I also won’t get a cash refund. So I have to drive back to Manchester for a credit note to spend in a shop I never want to go in again. Leeds ‘manager’ was horrible and stood over me, ignoring personal space let alone social distancing and was so unhelpful and obstructive. Urgh!! AVOID if you like customer service, a shame as I spend a lot in the shop….sorry I did.