Scrap your next day delivery promise from your website as that will never happen as your reviews state especially while using the worst delivery company in the Uk in Hermes.I placed my order at 1am Friday for next day delivery on Ssturday and its still not arrived and wont be until Monday at the earliest.House Of Fraser customer service has not replied to my emails within 24 hours i suggest you hire more staff if you want a good customer service team behind you and hopefully when someone gets back to me they will refund my £7.99 next day delivery that has clearly not happened and you can also have your goods returned once they eventually do turn up sometime in the future goods i have already paid for and for the delivery of.From Damon Moffatt. Please see attachment with order number and proof the goods have been stuck not moving in Hermes Depot since 2 am Saturday morning.