useless absolutely shocking!, ordered online on December 26th, we are now at 10th January and still no sign of my order being delivered, an email from Hermes saying there is a problem and after contacting House of Fraser they eventually answered my complaint to be told it will take 7 - 10 days to investigate whats happened.....7 - 10 days! who the hell is doing the investigating for it to take that long .....Johnny English.....inspector Cluseau!? what about a quick phone call to Hermes to ask them whats happened, surly that cant take 7 - 10 days.....can it?....useless....first time I have purchased online at House of fraser and will certainly be the last....stick to Amazon folks.We