Absolutely disgusting customer service from house of Fraser. Don’t like taking constructive criticism nor do they provide any help. I ordered a bag in January and opened it in March as I was on holiday. It had no dustbag and upon emailing them they kept repeating it had been more than 28 days and to essentially drop it. I have contacted both H&M and Zara in the past with the same sort of situation, returning unopened items after two or three months due to me studying abroad and returning home later than the return period and they both handled it with respect and ease. But house of Fraser offered no help whatsoever and did nothing to rectify the situation. Even on their live chats would not direct me to complaints or relevant departments they just told me they couldn’t do anything and ignored me. Highly disappointing. Avoid avoid avoid!