I ordered a dress but it was too big so I sent it back and ordered a smaller size. That arrived and it fits well so I've kept that one. However, a couple of weeks later, the larger dress arrived on my doorstep with a letter saying that it is in a used condition and so they can't refund me. I checked the dress and there is not one mark on the dress and the tags are still on it. I don't understand! Of course there's no phone number so I've been emailing back and forth and they are saying that even if I send the dress back to them again they will just send it back to me! This is ridiculous customer service. Don't order from this retailer.