Had a nightmare experience particularly with the Customer Services. Purchased a Paul Smith t-shirt which was faulty and didn't discover until we got home. Purchased ladies underwear and the Assistant left the Security tag still on there. Purchased whilst on holiday as there is no HoF near us. Been told by Customer Services these must be returned to the store. They cannot do anything unless we purchased them online. Em it's your error and incompetence. So they think it's acceptable for me to lose my money. What kind of policy do they have and where is it written that we should not purchase items in a store unless we live local!!! Shocking. We try to buy British. Well we need to rethink this and give HoF a miss.