Purchased a necklace whilst on holiday 8 hours round trip away from where I live. The nearest HoF is a 4 hour round trip away from my home. The necklace fell apart after being worn once. I tried to return on line and after multiple attempts and the same response I will NEVER purchase another item from HoF. They told me I had to return to the store of purchase. The store is 8 hours round trip away, the necklace cost £14, do the math!! I'm stuck with a bunch of beads and a very very bad experience. It's not about the money, it's about the lunacy of the policy. HoF, if you read this please get your act together and offer customers the service they deserve when they have purchased a faulty item. The onus is on you to fix the issue, not on them to travel hundreds of miles for a faulty item return when you could do it easily online.