Hello, today I had a very bad experience in the Norwich branch. I was choosing a lipstick (in the sale area) and found one I liked the name of, but I couldn’t see the colour since the box is gold only. There wasn’t a tester out with the same lipstick colour. I opened the box - only to check the colour (I didn’t open it or test it). The brunette woman in the photo attached appeared and started shouting at me. She didn’t offer any help, or ask if I needed any help (which I did) then walked away abruptly and carried on gossiping with her colleague, leaning on the counter. First of all, I would of never had to open the box if there was a correct tester for it, secondly, she could of offered some form of help (since that’s her job), and of course could of spoken in a different tone. I haven’t received his kind of customer service before in your shop, it was very unprofessional and uncomfortable. I did purchase the lipstick since it was a great deal, but after that experience I decided to get the rest of my beauty products that were on my list to buy today in John Lewis instead.