NO CUSTOMER CARE!! I ordered quite a few items to be delivered NEXT DAY, for which I paid extra. I had an email from House of Fraser stating that my Delivery had been Shipped and that the LATEST ESTIMATED DELIVERY IS SUNDAY 10 JULY 2022 (my Next Day Delivery day) In the morning of 10th July, I duly received an email from their Courier EVRI to state when the delivery window was. Later that day I had another email saying that the delivery was not going to happen and that they would send me another email/Tracking info when there was any update!!!! I contacted House of Fraser 2 times via their WebChat facility and spoke to Phoebe and Heidi. They explained that there was nothing that could be done, except for refunding me the £3 for the Next Day delivery fee. Not exactly recompense nor apology for no delivery!! I was not happy as I wanted the items Next day. It does not state on the Website in the Delivery section that this is Not Guaranteed, so I have emailed Customer Services for a detailed response - am still waiting...... My Tracking has not as yet been updated and no further delivery date promised. Today I contacted them again via Webchat and spoke with Kimberley - I explained all again and that my delivery was meant to have been re-scheduled, but nothing updated. Was told MY Next Day Delivery option was NOT Guaranteed, I should have opted for the DPD Next Day Delivery option (That is £2 more but because it is a Carbon Neutral option!!) Nothing on the Website states it is NOT guaranteed. I have been told that they have to wait 48 hours before they can chase EVRI - Absolute Joke this Company Absolute zero empathy for the Customer, more concern for EVRI Don't waste you money on a Next Day Delivery and I would go to another online retailer who care for their customers!! I am looking forward to my email response explaining the Delivery criteria etc.................Very disappointed