I don't usually write reviews, good or bad, but I am really frustrated with this company. I recently made an order online, which was accepted, then cancelled two days later. I then reordered, as per their advice, and this consignment was successfully processed and delivered. I then received an email from customer service, informing me that the cancelled order was a mistake on the company's part and was now being processed for delivery. I wrote back, asking them not​ to process the cancelled order, as I had reordered since, but was told that it was too late as the parcel had already been passed on to the courier. This parcel was eventually delivered, so I therefore received two identical orders and was charged twice. I sent the mistake back, enclosing a note detailing my name and order number, as no paperwork had been included in the parcel, unlike the legitimate order. I also had to send an item from the legitimate order back, due to sizing issues. I sent them separately, to avoid confusion, but nevertheless sent both parcels on the same day, at the same time, using the same delivery method. They successfully refunded my one returned item, but claimed to have never received the other parcel (their mistake!) and so declined to action a refund for the order total, which came to £90; just over a day's work for me. I spent one month patiently exchanging e-mails with three different employees in customer service, to no avail. Each essentially told me that there was nothing they could do. Nor did I receive any kind of apology from the company, at any point. They have totally lost my respect and custom. I will never shop here again.