We bought a £219 jacket on July 6th for our sister’s birthday. She tried it on at her party on 17th August. It was too big, our mistake. We asked for a goodwill gesture, armed with these facts. They said no, you bought the jacket knowing that it had 28 days refund/return policy. True. We were asking for an exchange as a goodwill gesture. It was our mistake, we accept that. They said no. We will now tell everyone how inflexible they are and will do our utmost best to not shop at HOF again. What a bunch of retail amateurs when it comes to customer service. Funny thing is that they said ‘is there anything else we can help you with’ at the end of the conversation! And then said have a nice rest of the day. Room not read then🤣