I have never bought anything from this company but my mom decided to make me a gift a bag and unfortunately she don’t know English and didn’t read the return policy there. I wanted to return it as I found it much cheaper in another store. When I went there they said only exchange or to give a voucher but money can not come back on card! Maybe I don’t like anything from there and don’t want to buy. Like this looks like I am forced to buy from there. I never saw such return policy nowhere. We should to have the freedom to decide and plus they could understand the situation that my mom had no idea and couldn’t understand!