Hi Sebastian, ​ Thanks for getting in touch about your order. I trust that you are well. I'm sorry you have sent back the incorrect items at your own cost. May you please send us pictures of the items you had received? ​I hope you have an amazing day and most importantly, stay safe. ​Thanks Pearl On Thu, 29 Sep at 10:38 PM , sebastian > wrote: Sorry Pearl but did you read my my message? Your company made the mistake why is it fair that so pay to send it back to you, I would like a refund for the £3.99 I have had to pay. I posted a review and they advised you would sort the issue out? Kind regards Sebastian Sent from my iPhone On 29 Sep 2022, at 19:48, House of Fraser wrote:  Hi Sebastian, Thanks for getting in touch about your returns. I trust that you are well. I'm sorry you have trouble with your returns. At this moment the returns portal is currently down apologies for that, to sort this out for you, may you please kindly drop off your returns at the store which has post services, alternatively you will need to use your own method to return the item back to us. I hope you have an amazing day and most importantly, stay safe. Thanks Pearl On Tue, 27 Sep at 10:01 AM , sebastian wrote: Dear house of Fraser I have now paid £3.99 to download a reruns label as I do not want to be stuck with shirts that are too small for me! But I would like a refund £3.99 because you sent the wrong size out it was not my fault! Please advise? Kind regards Sebastian Sent from my iPhone