Awful customer service. Sent tatty, stained goods and refused to pay postage to return, despite evidence being produced, as requested by them. Emails take An average of 3 days to get replied to, only for agents to ask you for the same information you've supplied. Disgusting that I've paid £5 delivery for faulty goods and then another £3.99 to return. First and last time I will ever order from HOF. Wish I'd thought to read the reviews first.
2 years ago
House Of Fraser has a
3.0
average rating
from
7,489
reviews
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