To whom it may concern, I would like to make a formal complaint that happened at the House of Fraser store in Wolverhampton on the 29th October 2022 around 12pm. My fiancé was looking for a new foundation and we came across some sale items. We opened the boxes to look at the colour and noticed that the foundation had already been opened and used as there was dry foundation in the pump. The security came over to us and said in an aggressive tone 'You cannot open them, they are unsellable now', to which she explained that they had already been opened. He called over the floor manager and my fiancé had to prove with a random bottle that they had already been used and opened. The security's attitude was unbelievable with the response. My fiancé had to tell the floor manager that she suffers with anxiety and panic attacks and no longer wish to shop there. The situation was blown out of proportion which caused her to have a panic attack in the shop and I had to carry her to the car. She has been intimidated with the same security man in the shop 4 months ago, was followed around the shop and made to pay even though she wasn't finished shopping... she had her bank card in her hand. I am absolutely furious with the situation; her condition is a hidden disability. I look forward to hearing your response on the matter.