It was a disaster. Shopping with House of Fraser is a disaster! Please do not shop with them . They just try their chances to sell their items. I have ordered 2 Tommy Hilfiger polo shirts and paid for both plus the postage cost. The items which I received where totally different items from the picture on the website. I returned them and asked for the full refund ( including postage cost ) as I am not responsible for their mistakes, but they only returned the items money without the postage amount after several emails I had sent them!!! Imagine how many £4.99 they collect during the 24 hours of online shopping for the wrong items they send to us. They are not professional and honest ! They just want to sell the items in their warehouse. They send you the items that is not match with what you have ordered in case you like and keep them , therefore they just try to sell what they have !