Absolutely shocking customer service. Have to go through all the irrelevant questions on the chat line, then eventually you can get to speak to an advisor who rarely gets to help you before they close the chat and leave you hanging. i have had a gift voucher since the beginning of the year, i have not been able to use it yet because their hopeless system rejects it. it was re-issued by HOF and i just tried to use it, it seemed to go through ok, then it flashed up saying there is an error, try again, which i did and now it it is saying my voucher invalid!! IF i ever get to spend this i will NOT be returning to this store again, its not worth the hassle