AWFUL and APALLING customer service! Will not buy anything from them again! I order some Guerlain mask (£190) as gift, and the product arrived in shabby boxes, so I checked batch code in cosmetic calculator found the product is expiring in 3 months! Who would pay full price for expiry product?? so I asked customer service to reimberse the return cost. The guy insisted it's in date and refused to do anything, not even to reimberse 4 pound of return cost for their own bad product!! I spent £400 in total in this stupid store, and that's my lesson learnt. No wonder they are going down the stains, they don't even manage to save any reputation at all, all about getting rid of expiring stocks and get cash. Stay away from this unsavable retailer.