I ordered some trainers for my mum for Christmas but I received the complete wrong item and so I contacted customer service hoping that they could help me out. Instead, they told me to return the item and that I would still be charged for the delivery fee for them to be shipped to me and the return fee for them to be shipped back. This doesn’t make sense to me as I am paying for something I didn’t order to be sent here and be sent back! I ordered these as a Christmas present a while before Christmas so there was plenty of time for a new one to be shipped out to me. However, they said that they wouldn’t be able to do that for 3 weeks or when they had received the return back. Not to mention that the football boots I received instead also arrived dirty and in ripped packaging so if I had ordered them I still wouldn’t be happy. They told me that they couldn’t offer me anything in return and all that I could do is return the item for a refund. Will absolutely not be using them again!