WARNING go carefull when ordering certain item you MUST CHECK their list of items you can not return. I ordered a few different style bras to try on for size. When I wanted to return it became apparant that you can not return bras for hygiene reasons . This left me very confused as you can try on in store . The same goes for swimwear. I've now wasted a lot of money. Customer service chat say they will exchange only. The beauty of online ordering is to be able to try on in the covienience of your own home and return what is not requiredI have never know a store to not offer returns of this kind. I have also had to return a Xmas present in store as an item was too big, they did not have a smaller size. No refunds only credit notes given in store. Hopefully this will be the demise of HOF. I. Will not shop at HOF again.