AWFUL service from start to finish. Please never shop here if you value your sanity, it has caused me so much stress and time trying to resolve their ERRORS. Parcel went missing with over £200.00 worth of items and nearly 3 weeks on I'm still waiting for a refund. They claim they're waiting for the courier to confirm they've lost it, yet I can go on the tracking and see that the parcel is confirmed as lost for myself, but somehow customer services refuse to acknowledge this!!! Please take note of the other negative reviews on here as I wish I had before I ordered from them. Their customer service is an absolute joke and impossible to deal with. It's like they go out of their way to be as awkward as possible. I will NEVER shop here again ... even instore is a joke - on a separate note if you buy something instore you literally can't take it back for a refund as they only offer exchanges or credit notes so be warned!! DO NOT WASTE YOUR MONEY WITH HOUSE OF FRASER THEY ARE SCAMMERS