I wish I had read the reviews online before ordering with this company. I returned an item. Received confirmation with the courier when It had delivered back to them and I also received an email confirmation from House of Fraser themselves stating that they had received my return. However they never refunded my money and now claim to have never received it. Reading previous reviews there is definitely a theme and essentially HOUSE OF FRASER HAVE STOLEN MY MONEY. The customer service is all via email...no one will speak to you on the telephone and the person I have dealt with has been truly appalling! Patronsing, infuriating and obstructive. DO NOT ORDER ONLINE FROM HOUSE OF FRASER!