Worst company ever .I ordered an item 3 weeks ago.Then I had a email from “Hermes “ they are waiting for my item .That was 3 weeks ago so email the company ,after 2 days somebody asked me For my names and my phone number for security check .I sent about her email with the info they wanted ,after another 2 days they emailed me back asking if I’m the acc holder 🤦‍♀️.At that point I said to them it’s ridicules and irrelevant all those questions .After another 2 days they sent me another email to ask me for picture of the item and the product number of the item + that they are sorry to “heard” that the item was wrongly delivered .It’s like total scam ,so I emailed back I want to speak to a manager .Still nothing from them .It seems like their customer service is in India or somewhere else ,many company do that for cheap labour .I won’t leave them like that tho .Totally waste of time ,those people jump on my nerves