HOF Plymouth: SO much potential VERY little effort! What a shame , this department store should be the pride of Plymouth like it is in Bristol, instead its a sad, unloved, uncared for miserable shop and some of the staff too, particularly the ladies at the men's department! Invest so money, choose better collection, refurbish all changing rooms with hooks and chairs and away from the till! The changing room in the mens department by the till is simply a joke, first of all you get looked at with a suspicious look and when asking for help you get "the look of Eva Braun" from the cashier! This department store could be the heart of our city. Do your display windows and remove all decals its tacky for god sake you have SO much incredible items to display, You should have the best window display in Plymouth. And the restaurant !!! its like a seen of "Dinnerladys" , a very very tired decor, scene of the Blitz , a huge empty space!!! What is wrong with you people don't you have any vision? This is a premium position with a incredible view! It is so sad that in England the owners of all those big department stores have no interest, no vision and are incapable of managing these kind of stores. Your customers don't want to buy online, we want to touch, to feel, to enjoy a day out shopping... think about it.. And start by removing the delivery charge when your customer orders online and go and pick up the item themselves at your stores! This is outrageous! YOUR customer make his way to YOUR store after purchasing online and you charge them for it?!!! This is a very very bad management decision. Date of experience: 10 September 2023