I bought an item on line for £150 but the item was not suitable so I returned it the store and was forced to accept a credit note even though I returned the item within the cooling off period in perfect condition with receipts. I was told by the shop assistant that I couldn’t have a refund and would have to accept a credit note as House of Fraser don’t give refunds. I was told there was no other option. They have there product back but have kept my money. I have been back to the store several times and have looked on line to buy something but haven’t managed to find anything I want. I feel totally ripped off, House of Fraser are cheats and thieves, I will never buy from them again.