I have at least 8 attempts at trying to contact House of Fraser. I have emailed four times, replied to an email I received from them, contacted HOF via the web chat 3 times and yesterday drove 50 miles to my nearest House of Fraser to speak to a human. She couldn’t really help me, she gave me another email address but after thinking I got somewhere, they’ve stopped responding. I even filled in a review that I was asked to complete but had a prompt response to say it didn’t fit into their guide lines. Now they’re asking me how their customer service team did. I really want to let Rip but know they won’t print it. On 1st December I ordered some Woden Iris boots, they didn’t fit, so via HOF website I purchased a return label with Evri for £4.99 and sent them back on 6th December. I received an email several weeks later to say my return was not from house of Fraser and that they wouldn’t be refunding me. Then in the post I receive a green jumper which they claim I sent in instead of the boots. I have never seen this jumper before. All I know is that I sent the boots in and I would like a refund and a massive apology for wasting my time. I have my proof of postage receipt, a photo of the jumper and copy of my original order. I was advised from one of their online chats that my refund was on its way which it obviously isn’t, from another saying to take it up with evri which I did and still haven’t had a reply 3 weeks later and the 3rd told me to request the item again and to send back the ASOS green jumper. The assistant I saw yesterday said they had stopped answering the phone as the barrage of complaints was too much for the staff and not good for their mental health, I can sympathise with this but it would be helpful to talk to someone in person. It’s so frustrating.