HOF ought to be ashamed of themselves! I too am another countless one on your long list of customers who are doing battle with you, trying to get a refund for an item that was never sent! Customer services are useless, and it seems your warehouse dealers are not liars, just the customers!! They’ve already told me my case is closed!! If you were a John Lewis, you would get refunds, no questions asked! But like everyone else is saying, you a just a bunch of thieves! Without your “customers” you won’t even operate! Even the CEO blocks all emails! Nobody working there wants to know about customer complaints!