I recently had an incredibly frustrating experience with House of Fraser's customer service team that compelled me to write this review. Despite numerous attempts to resolve a simple issue regarding a refund for an order I placed, I was met with a barrage of redundant questions and requests for information that had already been provided multiple times. It seemed like there was a severe lack of communication within their support team, as each representative I spoke to appeared oblivious to the history of my case. Furthermore, the delay in processing my refund was unacceptable. Despite returning items promptly and providing all necessary documentation, including proof of delivery, I found myself repeatedly reaching out for updates, only to be met with vague promises of investigation and further delays. The lack of accountability and ownership demonstrated by House of Fraser's customer service team was truly disappointing. Instead of proactively addressing the issue and providing a satisfactory resolution, they seemed content with passing the buck and offering empty apologies. As a long-time customer who has consistently spent significant amounts of money with House of Fraser, I expected better treatment and a more efficient resolution process. Unfortunately, my experience has left me reluctant to continue supporting a company that fails to prioritize customer satisfaction. In conclusion, I would caution anyone considering shopping with House of Fraser to be wary of their customer service standards. Based on my experience, I cannot in good faith recommend them as a reliable retailer, and I will be taking my business elsewhere in the future.