Worst online shopping experience from them. Ordered four items and only received one which is collected from local HOF store, contact the webchat customer service maybe just a robot, been told the orders all been sent out with separate parcels(which i know that they did informed me by email says the orders will be processing separately,but not mentioned will be sent out with separate parcels ). I told them that store staff only gave me one parcel and that it is the one was processed first, I don't receive any other update about the rest of my order wether is being processing or not. Plus the order are delivered to their Local store not to my address, it's that not clear enough ? Anyway, the rest are like most of you said .....the customer service keep playing circles and asking you to wait with no time limit for them to investigate. well, how could them asked me to wait instead resend the order out as them charged me full payment of the cost for the orders, even if they did posted both parcels, Then, my parcel is missing from their local store who signed, are HOF Accusing their store staff has stolen one of my parcel or the parcel never been processed and send out, HOF are good play guessing and waiting games. They never intend to solve the issue for customers first, mostly, they think and put theirs benefits beyond all the customer. They are modern 21st century thiefs . Avoid!Avoid!Avoid!