Oscar for the attitude of the House and Evri customer service staff !! Evri does not simply deliver the goods, but goes out of their way to fool you that they have done so. Even Initiates "investigations " but of course without any results and explanations. House of Fraser, who shamelessly try to prove that the goods are no longer available, when in fact they are. Complaints are completely ignored and ANY contact is absolutely useless as the staff's confidence in their own impunity is absolute . This means that the level of neglect is indeed "neglect worthy". I have submitted a report to Trading Standards. But I am convinced that the best medicine is the buyers themselves. If you value your time and your nerves, do not buy from House of Fraser! There are so many other wonderful shops to spend your money ! And most importantly, they value their customers as well as their business name and therefore the long-term success of the company.