After evri did not delivery my parcel on next day delivery 3 days ago as I had paid for, house of Fraser told me they had sent me a replacement parcel. Since I didn’t receive this parcel for 3 days, I have had to keep reaching out to house of Fraser to see where it is. I have just been told on email today that the replacement was not sent to me because there is ‘a problem with the delivery address.’ There is absolutely no problem with my delivery address - I work from home and I have been in the flat the last three days. To prove this, two other packages from Royal Mail have arrived today. Extremely concerning that house of Fraser are allowing evri to steal packages and not deliver them. Also I have not been offered any kind of gesture to make up for this from house of Fraser, despite this massively inconveniencing me. If you check the emails, I have had to keep chasing YOU about where my replacement package is, when this was your problem to fix, only to be told today that the replacement isn’t coming - so that’s two packages you have been unable to deliver. I have been a loyal customer of yours for years now. I will now not be using house of Fraser again. Email reference 11949640. Order number HOF40000082754281