I ordered a size 48 jacket which, when it arrived was about 10 inches smaller than advertised. Despite this, House of Fraser have refused to refund the cost of postage to both deliver something I did not order and return it to them. They claim I did not provide evidence although, they only asked for photos after the item had been returned. Of course, they were in possession of the jacket and could easily see if was far smaller than advertised. They tried to claim I had stated the jacket was returned as “no longer required” which was completely untrue. There are lots of good companies out there who treat customers well so, there should be no need for anyone to do business with companies like this who treat customers with contempt.