Hello, I have lost all hope of getting a response from you, despite trying to contact you via your Facebook page, House of Fraser support, and email. My order and the associated issue have been completely ignored. For a month, I have been hearing the same words over and over without any real solution. There is total confusion. I am receiving messages from multiple courier companies, including from Israel and DPD, claiming that my order has arrived. I tried to explain to support that DPD cannot deliver to Moldova; they only deliver within the UK, where the order should be picked up by another courier company (UPS, DHL, Nova Poshta, etc.) for delivery to Moldova. This message has not been understood. Adding to the confusion, I receive notifications from DPD that the package has reached its destination, but in Moldova, UPS informs me that my order has been returned. For several days, there is no update on the status of my order until I personally reach out to them. The first time, my order was returned after three weeks because the invoice was lost. Ironically, the English company did not know the cause of the problem, but I was informed from Moldova about this issue. I requested the item to be returned to the store and re-delivered. I accepted the promise that the order would arrive within 21 working days, but once again, I received a message from DPD that my order is in Moldova, which is impossible. DPD cannot provide such information about my parcel; only the company that picks up the order from DPD and collaborates with the UK can track the parcel. I have given one star for the review, one star for support, and one star for responsiveness. Nearly a month of confusion, misleading information, and zero help. My messages are being ignored, and even the second time, you did not strive to deliver the order correctly, even though I paid for delivery. I am sending you all the evidence through screenshots. You have completely exhausted me and took money for a service that was not provided correctly and properly. The quality of sales vs. support is absolutely unacceptable. Regards, Şevciuc Adelina